A look back at a tumultuous 2022 and what may lie ahead in 2023
"2022 has been an incredibly challenging year for everyone associated with the B2B energy market, from recovering from the pandemic to managing the impacts of the energy crisis.
We continue to work to support all our customers and partners during this volatile time, while protecting our own business to ensure that we continue to be sustainable in the long term.
We are committed to the UK market and to continuing to provide certainty to our customer base, while being part of the TotalEnergies company that is making enormous investments to achieve Net Zero for TotalEnergies, our stakeholders and our customers.”
“This year, supporting our customers through this turbulent time for UK businesses has been an absolute priority.
We’ve worked with the government to deliver the Energy Bill Relief Scheme (EBRS) package of support for winter 2022/23, alongside other initiatives to help customers including our Charity Discount Scheme.
In 2022 we’ve communicated more than ever with our customers while implementing key industry initiatives to improve their experience, including commission disclosure as part of the new Microbusiness regulations and faster switching.
We also launched a dedicated Mid-Market servicing team for SME customers with more than 11 sites to ensure they get the specialised service they need and added additional resources to our increasingly popular webchat service.
While this year we’ve seen significant growth in our overall customer satisfaction scores, as we look ahead to 2023 we’ll be using the results of our annual customer experience survey to focus on the areas you’ve asked us to improve.”
“I have worked in the energy industry for more than 18 years and this year has certainly been one of the most challenging. The energy market has been extremely volatile due to well-publicised world events that have impacted both the wholesale price of energy and non-commodity costs.
Lockdowns, supply crunches and the war in Ukraine have also fed through to the wider economy, fuelling a cost-of-living crisis which is being felt across the UK.
We very much welcomed the government’s Energy Bill Relief Scheme (EBRS), and as market dynamics seem unlikely to change significantly in the short-term there will be further targeted support for certain vulnerable businesses and sectors beyond the end of March 2023.
As we look ahead, the outlook for 2023 will depend on where European and UK storage levels sit after exiting the winter period, and to what capacity they can be filled for next winter and beyond without Russian flow. The outlook will also be influenced by how demand will react to soaring prices, and whether Europe can develop infrastructure for other sources of energy or agreements with other energy producing nations to bridge the gap in lost pipeline gas. All these factors will affect the outlook and the prices in the UK.”
We are sure there will be continued and new challenges in 2023, but we are well placed to be able to continue supporting our customers into next year and beyond.
In the meantime, we’d like to thank you for your business and wish you a very happy new year.