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Getting started with TotalEnergies Gas & Power

Getting started with TotalEnergies
Getting started with TotalEnergies

 

If your supply has just transferred to us, or if your contract is due to begin soon, our Onboarding Team will work to ensure your account is set up correctly for an accurate first bill – but we need your help to make the switch seamless.

If you haven’t already done so, please let your current supplier know you're terminating your account with them. It’s really important you do this to avoid paying out-of-contract rates.

Please check that we’ve received the following information:

  • Your email address so we can set up your online account
  • Your Direct Debit mandate which can be found on business energy forms 
  • Transfer your meter reads by email at [email protected]
  • Any specific billing requirements

And if applicable for your business:

Thank you for choosing us for your business energy and we look forward to helping you and your business to thrive!

Customer journey

 

 

 

New Starters FAQs

Switching to us is easy!

Our team of energy experts will be with you every step of the way throughout the transfer process. To get a quote, give our sales team a call on 0800 276 1014  or complete this quote form.

Once the contract is in place, we will contact your previous supplier to let them know of your intention to leave. Please ensure that you have terminated your contract with your supplier or there may be some delays in transferring your energy supply. 

Gas reading

Around the period of the transfer, we will send a meter reading agent to take an opening reading from your meter. This means that your account will be accurate from the moment you transfer to us.

We will also send this reading to your previous supplier so that they can close your account with the same reading.

This meter reading can be taken from five days before to five days after the transfer.

We always advise our customers to take their own meter readings too, just in case the agent isn’t able to access your meter during this  time. You can email this reading to us at [email protected] or call us on 0333 003 7874.

Electricity reading

Please take a meter reading from your business electricity meter as close to the date of your transfer as you can. The reading can be taken from five days before to five days after the transfer.

Please email the reading to us at [email protected] or call us on 0333 003 7874.

If you don't have a meter reading from when you transferred to us, don't worry. Just take a meter reading now and another one in five days' time and then contact our Customer Care on 0333 003 7874 with this information - we will do the rest.

If you have an accurate opening reading and would like us to use this instead of the meter reading that we have used, please send the details to our Onboarding Team via our online webchat, email: [email protected] or call 0333 003 7874.

When we obtain an opening meter reading, we send this to your previous supplier so they can produce your final invoice. If you have not received your final invoice within a month of changing suppliers, we suggest that you contact your previous supplier.

We aim to produce your bill within 8 weeks of taking over your supply.

If you have any questions about your new account, or to send us information, please email our Onboarding Team at [email protected]
(if your energy supply has not yet switched to us)

If your supply is live with us, you can speak to our Customer Care team at [email protected]

* Mandatory fields

New customer registration form (for single-site)
Title *
A Meter Point Administration Number (MPAN) or Supply Number is a 21-digit reference number for electricity
Meter Point Reference (MPR) is a 10-digits number on gas bill.