If your supply has just transferred to us, or if your contract is due to begin soon, our Onboarding Team will work to ensure your account is set up correctly for an accurate first bill – but we need your help to make the switch seamless.
If you haven’t already done so, please let your current supplier know you're terminating your account with them. It’s really important you do this to avoid paying out-of-contract rates.
Please check that we’ve received the following information:
- Your email address so we can set up your online account
- Your Direct Debit mandate which can be found on business energy forms
- Transfer your meter reads by email at [email protected]
- Any specific billing requirements
And if applicable for your business:
- VAT form
- CCL form
- Multi-site set up form (Excel file - 32.56kb)
Thank you for choosing us for your business energy and we look forward to helping you and your business to thrive!
New Starters FAQs
If you have any questions about your new account, or to send us information, please email our Onboarding Team at [email protected] (if your energy supply has not yet switched to us)
If your supply is live with us, you can speak to our Customer Care team at [email protected]