Getting started with TotalEnergies Gas & Power
If your supply has just transferred to us, or if your contract is due to begin soon, our Onboarding Team will work to ensure your account is set up correctly for an accurate first bill – but we need your help to make the switch seamless.
If you haven’t already done so, please let your current supplier know you're terminating your account with them. It’s really important you do this to avoid paying out-of-contract rates.
Please check that we’ve received the following information:
- Your email address so we can set up your online account
- Your Direct Debit mandate
- Transfer your meter reads by email at [email protected]
- Any specific billing requirements
And if applicable for your business:
Thank you for choosing us for your business energy and we look forward to helping you and your business to thrive!
New Starters FAQs
Switching to us is easy!
Once the contract is in place, we will contact your previous supplier to let them know of your intention to leave. Please ensure that you have terminated your contract with your supplier or there may be some delays in transferring your energy supply.
Around the period of the transfer, we will send a meter reading agent to take an opening reading from your meter. This means that your account will be accurate from the moment you transfer to us.
We will also send this reading to your previous supplier so that they can close your account with the same reading.
This meter reading can be taken from five days before to five days after the transfer.
We always advise our customers to take their own meter readings too, just in case the agent isn’t able to access your meter during this time. You can email this reading to us at [email protected] or call us on 0333 003 7874.
Please take a meter reading from your business electricity meter as close to the date of your transfer as you can. The reading can be taken from five days before to five days after the transfer.
If you don't have a meter reading from when you transferred to us, don't worry. Just take a meter reading now and another one in five days' time and then contact our Customer Care on 0333 003 7874 with this information - we will do the rest.
If you have an accurate opening reading and would like us to use this instead of the meter reading that we have used, please send the details to our Onboarding Team via our online webchat, email: [email protected] or call 0333 003 7874.
When we obtain an opening meter reading, we send this to your previous supplier so they can produce your final invoice. If you have not received your final invoice within a month of changing suppliers, we suggest that you contact your previous supplier.
We aim to produce your bill within 8 weeks of taking over your supply.
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