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Direct Debit

Setting up a Direct Debit for your payments is easy - and can save you money.

Simply download a Direct Debit mandate below and send the completed copy back to us using the form on this page or emailing it to [email protected]. Alternatively, call our Payment Services Department on 0333 003 7874 (option 1 then option 2). 

 

Download forms:

 

 

Why choose Direct Debit?

1. It's guaranteed

  • Get an immediate money back guarantee from your bank in the event of an error in the payment of your Direct Debit
  • You’ll get advance notice if the date or amount changes - You have the right to cancel at any time
     

2. It can save you money

  • If you pay with Direct Debit, you do not have to pay an admin charge of £20 + VAT per invoice
     

3. It gives you peace of mind and saves time

  • Never forget to pay a bill
  • No more queuing at the bank

To read more about the benefits of Direct Debit visit www.directdebit.co.uk

 

Direct Debit FAQs

You can set up a direct debit over the telephone by calling our Payment Services Department on
0333 003 7874 and choosing option 1 and then option 2.

Alternatively you can download a direct debit mandate from our Business Forms section and email a completed copy to [email protected].

Direct Debits will be taken 14 days after the date of each invoice but this date will be detailed at the bottom of your invoice.

Should you have a balance outstanding when you set up your Direct Debit, this prior balance will not automatically be claimed. You can arrange for this to be claimed by contacting our Payment Services Department on 0333 003 7874 and choosing option 1 and then option 2 to speak with an advisor.

The amount that we are debiting from your account will be detailed on your invoice, but should you feel there is a discrepancy and the money has already been taken please notify your bank for an immediate money back guarantee.

You can then call our Payment Services Department on 0333 003 7874 and choose option 1 and then option 2 to speak with an advisor.

You can also pay invoices by bank transfers paid to:

Bank Name: HSBC Bank plc

Account Name: TGP EBE Collections

Account No: 81403346

Sort Code: 40 - 02 - 50

BIC: MIDLGB22

IBAN: GB45MIDL40025081403346

Direct debit is the easiest way for you to pay your final bill so it is advisable to leave your direct debit active until this has been claimed. Please check the bottom of your invoice to make sure that it is the final bill.

Send us your Direct Debit form
A Meter Point Administration Number (MPAN) or Supply Number is a 21-digit reference number for electricity
Meter Point Reference (MPR) is a 10-digit number which can be found on your gas bill.
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