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Contact Information

If you are moving premises, please use the moving premises form and for refunds, the refunds form.
For anything else, please get in touch using the form below.


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What would you like help with?
Your details
Are you a TotalEnergies Gas & Power customer?
Existing customer?
Meter Point Reference number (Gas) or Meter Point Administration Number (Electricity).
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Contact Us

The fastest way to get in touch with our team is through our dedicated webchat – just click on the webchat icon (available Monday-Friday)  

For a full list of our SME Servicing E-mail addresses click here


Email us

You can email our specialist teams below:

New customers

Just started with us? We can help with any account queries.

Moving premises

Helping you when you have moved in or out of a premises.


For any query relating to a payment on your account. This department can also take payment over the phone.

Customer care 

Our offices