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What we expect from you


The UK business energy market is dominated by energy brokers and TotalEnergies Gas & Power has spent a lot of time building long-term sustainable relationships with our Sales Partners, providing as much support and guidance as possible to ensure they generate high quality sales for the benefit of our customers and our Partners. As well as taking strong action on any failings identified, TotalEnergies Gas & Power also has a program of recognition around those brokers that are shown through the monitoring system to be achieving a high level of performance against our high quality and compliance standards.

The package of services we can offer includes:

  • The provision of example process documentation e.g. complaint handling, and training material that you can use as a basis to develop your own internal processes and controls
  • The provision of formal auditing of processes and sales activity which we will then use to help identify any significant risks and general areas for improvement in your compliance activities
  • Ongoing access to the TotalEnergies Gas & Power Compliance Team as a source of advice and guidance about all aspects of compliance and quality

It is vital that any customers entering into a supply contract with TotalEnergies Gas & Power do so having been provided all relevant information to enable them to make an informed and fair decision, so that all parties benefit from the compliant sales that result.

Code of Conduct

Any energy broker that works with TotalEnergies Gas & Power must adhere to our Code of Conduct.

Find out more

If you want to find out any more information about this or any other aspect of TotalEnergies Gas & Power's Sales Compliance Program then please ask your account manager or contact TotalEnergies Gas & Power at 0333 003 7874 and ask to be passed through to the TotalEnergies Gas & Power Compliance Team.