Supplier Guaranteed Standards of Performance (GSoP) for Microbusinesses
Industry Code of Conduct
As a non-domestic industrial and commercial energy supplier, TotalEnergies Gas & Power is a member of the I&C Shippers and Suppliers (ICoSS) trade body group.
In 2016, Ofgem introduced the Guaranteed Standards of Performance (GSoP), to ensure that ICoSS members provide an appropriate level of service for their microbusiness customers.
Meter Appointments
If you or TotalEnergies Gas & Power arranges an appointment to visit your premises (to replace a meter, for example), which requires you to be there to allow access, we will ensure that the appointment is:
- During our normal working hours
- Within a four-hour slot, during working hours
- As close as possible to when the request has been made
If we fail to meet the GSoP
If we don’t deliver the level of service outlined above, we will credit your account with a payment of £30 within 10 working days of the failure. To find out more, you can download the full Supplier Guaranteed Standards of Performance (GSoP) for Micro Businesses document.