Download a printable version below:
Gas Emergencies
If you can smell gas and believe there is a gas leak, please call National Grid’s 24 hour gas emergency service on 0800 111 999. Please follow these important steps:
- Report the gas escape on 0800 111 999.
- If you are calling from a mobile phone, go outside first.
- Turn the gas off at the meter/emergency control and leave it off until the escape has been repaired.
- Extinguish all naked flames.
- Open doors and windows for ventilation.
- Keep people away from the area affected.
- Do not turn any electrical switches on or off.
- If an electrical security entry lock/phone is fitted, then this must not be operated. The door must be opened manually when the engineer arrives.
- Immediate access by the National Grid engineer is required.
- Do not smoke or strike matches.
- Underground advice: Do not re-enter the area, even to turn off the meter. Turn off all other appliances above ground, evacuate the building and inform the site manager.
Electrical Emergencies
In the event of an electricity emergency or power cut, call:
This national emergency number is free of charge and will put you through to your local electricity network operator who can give you help and advice. Please report to us or to your area operator if any of the following incidents occur:
- Electricity meters and associated equipment that are not secure or waterproof.
- Overhead lines that are on the ground or have become low enough for the public or vehicles to come into contact with.
- Sparking overhead wires that have become damaged or caught up by broken tree branches.
- Damage to equipment or lines.
- Broken substation fences or damaged electricity manhole covers in the road or pavement which leave live equipment exposed.
- Broken substation fences or damaged electricity manhole covers in the road or pavement which leave live equipment exposed.
- If there are cables on or near the ground, please keep clear of them and stop anyone else approaching them. The cables may still be alive and able to conduct electricity through damp ground or metallic objects. If these cables are on the public highway or footpaths, dial 999, and report the matter to the police. In the meantime you can help by keeping the public/passers-by away from the area.
Your local Electricity Network operator:
You can find the number which applies to your area from your Supply Number (MPAN) on your invoice. Your Public Electricity Supplier (PES) area is represented by the first two digits of the bottom row of your MPAN, and the corresponding contact numbers are shown below.
Please report to us or to your area PES operator if any of the following incidents occur:
- Electricity meters and associated equipment that are not secure or waterproof
- Overhead lines that are on the ground or have become low enough for the public or vehicles to come in contact with them
- Sparking overhead wires that have become damaged or caught up by broken tree branches
- Damage to equipment or lines
- Broken substation fences or damaged electricity manhole covers in the road or pavement which leave live equipment exposed
If there are cables on or near the ground, please keep clear of them and stop anyone else approaching them. The cables may still be live and able to conduct electricity through damp ground or metallic objects. If these cables are on the public highway or footpaths, dial 999, and report the matter to the police. In the meantime you can help by keeping the public/passers-by away from the area.
TotalEnergies Gas & Power post emergency out of office phone number is 01737 859099
Please use this number if you have already reported an emergency to which a network or local distribution zone engineer has attended and made the site safe, as they may have advised to contact your supplier.