To ensure we’re delivering the best possible service, we have created a dedicated Mid-Market service team just for customers with more than 11 sites.
If your supply has just transferred to us, or if your contract is due to begin soon, our onboarding team will work to ensure your accounts are set up correctly - but we need your help to make the switch seamless.
If you haven’t already done so, please let your current supplier know you are terminating your accounts with them. It’s really important you do this to avoid paying out-of-contract rates.
Your Mid-Market team is here to support you through webchat, email and phone:
If you have any questions about your new account, or to send us information, please email our Onboarding Team at [email protected] (if your energy supply has not yet switched to us)
If your supply is live with us, you can speak to our Customer Care team at [email protected]
Our team will work with you to deliver existing service requirements, manage refunds, validate change of ownership for any of your sites and assist with any other queries you may have.
If you do not pay by Direct Debit, you will also have a dedicated payment line.
On the day your supplies are due to transfer to us please take and send your meter readings to [email protected]
Some key elements involved in setting up your portfolio correctly are included below:
Direct Debit
Setting up payment by Direct Debit across your portfolio can be per site or one payment.
VAT Declaration
Click HERE for our Help & Support page, select Price & Contracts to answer your VAT questions.
Climate Change Levy
Click HERE for our Help & Support page, select Price & Contracts to answer your CCL questions
Multi-Site Information
To assist with delivering a clear view of requirements across your portfolio you can complete the enclosed form.
E-Billing
To receive your invoices via e-mail and be able to view your history of billing in our customer portal.
Business Movers
Submit your change of ownership or tenancy details here for validation.