Depending on what option you have selected on our phone line, you can press option 2 when prompted for Webchat or alternatively select option 1 if you are waiting to be connected to our Customer Care team. You will need access to a mobile phone or alternative you can visit our website.
We can assist you with 3 accounts or less via webchat. If you have more than 5 accounts, please email our customer care team: [email protected]. This service is for our SME and Mid-Market team. If you have an account manager, please direct your queries to your usual method of contact.
If you feel we haven’t delivered a good experience. We operate a formal complaints procedure, as we value our customers' feedback and wish to ensure the smooth running of your account(s).
