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Webchat FAQs

Monday to Friday, 8am – 5pm.

Yes you can add them to the chat using the paperclip link. 

Yes, a copy of the transcript can be sent to you at your request.

You're able to connect to an agent by your SMART  phone or your computer. If you are calling from a landline please use

Depending on what option you have selected on our phone line, you can press option 2 when prompted for Webchat or alternatively select option 1 if you are waiting to be connected to our Customer Care team. You will need access to a mobile phone or alternative you can visit our website.

We can assist you with 3 accounts or less via webchat. If you have more than 5 accounts, please email our customer care team: [email protected]. This service is for our SME and Mid-Market team. If you have an account manager, please direct your queries to your usual method of contact.

If you feel we haven’t delivered a good experience. We operate a formal complaints procedure, as we value our customers' feedback and wish to ensure the smooth running of your account(s).