Energy Bill Relief Scheme FAQs | TotalEnergies Gas & Power

The government has announced more information about the Energy Bill Relief Scheme (EBRS), a package of support to help businesses manage the unprecedented wholesale energy price rises throughout this winter.

Read our winter 2022/2023 FAQs here.

This scheme runs 1st October 2022 – 31st March 2023 across Great Britain, and the government will provide a discount on usage over this period.

As discounts will be automatically applied, eligible non-domestic customers do not need to take any action.

Please note that there may be delays to monthly billing as we apply discounts. If you do not have a smart or AMR meter, please ensure you have submitted your latest meter reads here between the 24^th and last day of each month to ensure your bills are accurate.

To know more about the scheme, please read our FAQs here.

▶ Other useful information on the EBRS

Customers on a fixed rate contract

Find out more about eligibility and the discount

Click here

Customers on a variable tariff

(including deemed and out of contract)

Find out more about eligibility, the discount and contract options

Click here

Customers on flexible contracts

Find out more about eligibility, discount examples and further guidance

Click here

FAQs

The EBRS has been designed to provide non-domestic energy users worst affected by the high energy prices with much-needed help with their energy bills over winter 2022/2023.
The scheme will run from 1^st October 2022 – 31^st March 2023 across Great Britain, and the government will provide a discount on energy bills over this period.
More information on the scheme can be found in the government’s press release (https://www.gov.uk/government/news/government-outlines-plans-to-help-cut-energy-bills-for-businesses) and explainer document (Energy Bill Relief Scheme: help for businesses and other non-domestic customers - GOV.UK (www.gov.uk))
Customers do not need to take any action and the discount will be automatically applied for eligible customers.

The EBRS will be available to non-domestic customers including businesses, voluntary sector (e.g. charities), public sector organisations (e.g. hospitals and schools) who meet eligibility criteria:

Fixed

Customers on a fixed contract agreed on or after 1st December 2021

If your contract was agreed on or after 1st December 2021, you are eligible for the scheme. You do not need to do anything to receive the discount, and it will be applied to your invoice for consumption between 1st October 2022 and 31st March 2022.

If your contract was agreed before December 1st, 2021, you are not eligible for the scheme. This is because you will not have been affected by the recent rises in wholesale prices.

Variable / Deemed

Customers who are not currently on a contract (including deemed / variable)

You are eligible for the scheme. It will automatically be applied to your invoice for consumption between 1st October 2022.

You may still be at risk from changing energy market conditions. To protect against further price increases, we are offering contracts to all customers on deemed or variable tariffs. Please contact us on 0800 0289597 (9-5, Monday-Friday) or email [email protected].

Flexible

Determined monthly

Eligibility status will be determined on a monthly basis, depending on whether your weighted average price is above the government supported price. We’ll be in touch to eligibility, your level of discount and how it will be applied.

Generators: If your business uses gas or electricity to generate power to sell back into the grid, please confirm your level (%) of consumption that is not eligible for the EBRS discount here: business.totalenergies.uk/ebrs/generators

What will happen at the end of March is currently under review by government, who are expected to announce which customers will be covered, how much support they will receive and for how long.
It is expected that the scheme will continue in some form but will be more targeted at businesses in most need of support.
It is also likely to provide some form of incentive for businesses to improve energy efficiency.

Energy Bill Relief Scheme

Customers on a fixed rate contract

Customers on a variable tariff

Customers on flexible contracts

FAQs

What is the Energy Bill Relief Scheme (EBRS)?

How much will the discount be?

Who is eligible for the EBRS?

Are green levies included in the discount?

Will there be any additional help past March 2023?