Our energy management desk is open Mondays to Fridays, between 08:30AM - 16:30PM. The desk shuts at 16:30PM to ensure we accurate hedge orders as liquidity dries up beyond this time.
Please contact the Energy Management desk by email or phone:
Click here to view our detailed how-to transact guide
Please contact your account manager who will help you accurately reforecast your profiles.
Unfortunately, there is no way to pre-determine how long a bid or offer will be valid. This means we are unable to guarantee that a price shown will be valid upon acceptance of offering.
For power, please you use your position report. For gas, please contact your account manager
Please contact your account manager who will be able to help you facilitate this request
We aim to provide customers the best price available at that time in the market, subject to the volume, availability and applicable trading counterparty being available to TotalEnergies. Where a price is unavailable to transact upon, an alternative market reflective price will be provided and transacted subject to the agreement of both parties. TotalEnergies provides an extensive price service, including generating prices for illiquid periods and non-standard periods.
If you haven't received a confirmation within 15 minutes of instruction to transact, please contact us on the Energy management desk phoneline or email us with the detail.
For all transactions relating to gas, please use therms/ day (th/d). For all transactions relating to power, please use Megawatts (MW).
To fix is to buy your energy, to unfix is to sell your energy.
The market reports are available to our customers. Please contact your account manager who will be able to give you a link to all TotalEnergies reporting offerings.
It can take up to 48 hours for us to allow transactions upon receipt of your signed contract and after the sales team have processed it through their systems.
