What if the meter is faulty or stops working?

If the smart metering equipment is found to be faulty during installation, this will be replaced at no cost to the customer, as part of the initial installation process.

This also applies to faulty components which form part of the meter set up. 

In the event of an equipment fault, we will send an engineer to site to investigate and resolve the issue at no additional cost. If you think your meter is faulty, please email us at [email protected] or call 01737 275757.