How do I get my opening read to you?

GAS

Around the period of the transfer, we will send a meter reading agent to take an opening reading from your meter. This means that your account will be accurate from the moment you transfer to us.

We will also send this reading to your previous supplier so that they can close your account with the same reading.

This meter reading can be taken from five days before to five days after the transfer.

We always advise our customers to take their own meter readings too, just in case the agent isn’t able to access your meter during this  time. You can email this reading to us at [email protected] or call us on 0333 003 7874.

ELECTRICITY

Please take a meter reading from your business electricity meter as close to the date of your transfer as you can. The reading can be taken from five days before to five days after the transfer.

Please email the reading to us at [email protected] or call us on 0333 003 7874.