My opening meter reading is an estimate. How do I get this changed?

If you don't have a meter reading from when you transferred to us, don't worry. Just take a meter reading now and another one in five days' time and then contact our Customer Care on 0333 003 7874 with this information - we will do the rest.

If you have an accurate opening reading and would like us to use this instead of the meter reading that we have used, please call our Onboarding Team on 0333 003 7874 or email [email protected].