How long does the debt management process take?

In general, the timescale between missing your first payment and having a meter isolated can take approx. 3-5 months.

You will be offered multiple opportunities to resolve the debt and pay any outstanding money during this time. If you are unable to make a repayment in full, then a payment plan maybe an option.

We always recommend corresponding in full – regardless of how far the process has gone. Keeping the lines of communication open can prevent the debt from escalating further.

For more detailed information on the process, please visit our debt management process page.