What if the Direct Debit amount taken isn’t what I think it should be?

The amount that we are debiting from your account will be detailed on your invoice, but should you feel there is a discrepancy and the money has already been taken please notify your bank for an immediate money back guarantee.

You can then call our Payment Services Department on 0333 003 7874 and choose option 1 and then option 2 to speak with an advisor.