If you aren't sure what the LOA should include, please ensure it contains the following:
Company headed paper
Dated
Broker(s) name
An explanation of the data access rights the customer is allowing
Customer name
Customer's signature
This data will be supplied in a machine-readable format, usually a CSV file. Please note that this data may come from different sources depending on the type of meter you have installed.
Currently, we can provide usage data for between 1 and 12 months, depending on contract start date.
You or your nominated energy broker can use this information to validate invoices, inform procurement decisions, run tenders and manage energy usage and emissions.
Yes. These data exports are currently provided on a one-off basis, so you will need to complete a new submission each time.
No, as long as you have specified each meter in the original request. Please note that we will supply a separate data file for each meter.
Yes. To request a meter upgrade, please visit our smart meter page
