Account Information amendments, E-billing enquiries, Meter Reads, Refund Requests, Direct Debit enquiries.
We can assist you with 3 accounts or less via webchat. If you have more than 5 accounts, please email our customer care team: [email protected]. This service is for our SME and Mid-Market team. If you have an account manager, please direct your queries to your usual method of contact.
Yes, there is a paperclip icon which allows you to upload the document for queries that require forms or meter photos.
Yes, a copy of the transcript will be sent after the chat has been closed.
We aim to answer your chat within 2 minutes after the relevant information is provided. This time may vary depending on the number of chats currently open.
Account Number (or meter reference), a valid email address, telephone number.
