Main topics

Getting Started Struggling to Pay Bills Making a payment Complaints Price & Contracts Billing & Meter Reads Emergencies AMR & Smart Meters Managing your account Moving premises Switching supplier Meet our SMT
How long does the debt management process take?
How do I set up my online account?
I have more than one account and/or site. How does this work?
My login details aren’t working - what do I do?
What do the HMRC guidelines say about the calculation of VAT De Minimis on Multi-Meter premises?
I don’t want to pay via Direct Debit. What other options do I have?
How do I switch to TotalEnergies Gas & Power?
When will I receive my first bill/invoice?
How can I view my bills online?
What should I do if I haven't received my final invoice from my previous supplier?