What if I have a prepay meter?

As part of Smart Energy Code of Practice (SEC) all suppliers must change a smart meter in pre-payment mode to credit mode, prior to transfer of supply.

If you have a smart meter operating in pre-payment mode then we should be able to transfer you into our supply without interruption to your service.

We do not support pre-payment meters, so if the current supplier does not adhere with the SEC, then you could experience an interruption to supply.