Main topics

Getting Started Struggling to Pay Bills Making a payment Complaints Price & Contracts Billing & Meter Reads Emergencies AMR & Smart Meters Managing your account Moving premises Switching supplier Meet our SMT
I want to add another email address or to change the email address set up on my account – how do I do this?
Why have I been sent login details when I haven't asked for them?
How do I find my other accounts online?
Can I pay my bills using the online account?
How long do I have to make payment?
What if the Direct Debit amount taken isn’t what I think it should be?
When will the Direct Debit be taken from my account?
How do I set up a Direct Debit with you?
I’m moving my business premises. What do I need to do?
What happens if I don’t know the incoming/outgoing occupant’s details?