Contact Information

If you are moving premises, please use the moving premises form and for refunds, the refunds form.
For anything else, please get in touch using the form below.

What would you like help with?
Your details
Are you a TotalEnergies Gas & Power customer?
Existing customer?
"Meter Point Reference number (Gas) or Meter Point Administration Number (Electricity)."
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Email us

You can email our specialist teams below:

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For any query relating to a payment on your account. This department can also take payment over the phone.

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Customer care 

Gas/Electricity Customer Care

Our offices

TADWORTH

Beech Gate,

Kingswood Fields, Millfield Lane,

Lower Kingswood,

Tadworth, Surrey

KT20 6RP

See map

NEWCASTLE

Pearl Assurance House,

7 New Bridge St W,

Newcastle upon Tyne, 

NE1 8AQ

See map