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We are aware that you may have received an incorrect debt chase letter or email from us, which was dated 5th August. We’d like to sincerely apologise for any concern or inconvenience this has caused you. This was due to a technical error at our end and we have taken steps to ensure it will not happen again.

Please refer to your most recent invoice for the correct balance. If you have made any payments since then and sent the appropriate remittances to us, this will be reflected on your next invoice.

Please don’t hesitate to contact us via our webchat if you have any questions.

If you are moving premises, please use the moving premises form and for refunds, the refunds form.
For anything else, please get in touch using the form below.


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Existing customer?
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Call Us
0333 003 7874

The fastest way to get in touch with our team is through our dedicated webchat – just click on the webchat icon (available Monday-Friday)



Email us

You can email our specialist teams below:

New customers

Just started with us? We can help with any account queries.

Moving premises

Helping you when you have moved in or out of a premises.


For any query relating to a payment on your account. This department can also take payment over the phone.

Customer care 

Our offices