We are aware that you may have received an incorrect debt chase letter or email from us, which was dated 5th August. We’d like to sincerely apologise for any concern or inconvenience this has caused you. This was due to a technical error at our end and we have taken steps to ensure it will not happen again.
Please refer to your most recent invoice for the correct balance. If you have made any payments since then and sent the appropriate remittances to us, this will be reflected on your next invoice.
Please don’t hesitate to contact us via our webchat if you have any questions.
