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Contact Information

If you are moving premises, please use the moving premises form and for refunds, the refunds form.
For anything else, please get in touch using the form below.


What would you like help with?
Your details
Are you a TotalEnergies Gas & Power customer?
Existing customer?
Meter Point Reference number (Gas) or Meter Point Administration Number (Electricity).
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Call Us
0333 003 7874

The fastest way to get in touch with our team is through our dedicated webchat – just click on the webchat icon (available Monday-Friday)



Email us

You can email our specialist teams below:

New customers

Just started with us? We can help with any account queries.

Moving premises

Helping you when you have moved in or out of a premises.


For any query relating to a payment on your account. This department can also take payment over the phone.

Customer care 

Our offices