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Contact Information

Postal Strike

Due to the forthcoming postal strikes, please be aware that some post correspondence may be delayed.

If you need urgent access to these documents, please get in touch through our webchat service so we can arrange to send them by e-billing.

If you are moving premises, please use the moving premises form and for refunds, the refunds form.
For anything else, please get in touch using the form below.


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What would you like help with?
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Are you a TotalEnergies Gas & Power customer?
Existing customer?
Meter Point Reference number (Gas) or Meter Point Administration Number (Electricity).
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Contact Us

The fastest way to get in touch with our team is through our dedicated webchat – just click on the webchat icon (available Monday-Friday)  

For a full list of our SME Servicing E-mail addresses click here


Email us

You can email our specialist teams below:

New customers

Just started with us? We can help with any account queries.

Moving premises

Helping you when you have moved in or out of a premises.


For any query relating to a payment on your account. This department can also take payment over the phone.

Customer care 

Our offices