Framework Benefits
✓ Open to all public sector customers
✓ Fully OJEU compliant
✓ Various risk managed products
✓ Customer service options
✓ Dedicated account management
✓ Regular supplier contact
✓ Clear escalation routes
✓ Access to specialist resource
✓ Various billing options
✓ Customer portals
✓ Customer surveys
✓ Green gas & carbon offsetting
✓ Ancillary services
✓ Bespoke gas analysis
✓ Guidance & support
✓ Educational material
Gas Framework https://www.espo.org/Frameworks/Energy/NEW192_19-Mains-Gas
Electricity Framework https://www.espo.org/Frameworks/Energy/191-Electricity
We understand that energy represents a significant expenditure for your organisation, so to support the delivery of the contract we have created a dedicated Service team.
TotalEnergies Gas & Power
Email: [email protected]
Dedicated account managers will be
assigned to each customer and full details
will be provided as part of the on-boarding process.
Sales Account Managers
• Contract management
• Escalation points
• Customer relationship management
• Contract KPI
• Management information reporting
• Development
• Innovation
• Ancillary services – AMR and consultancy
Sales Support:
• Interim supplies
• Pricing queries
• Registration management
TotalEnergies Gas & Power Customer Services
Customer service account
managers
• Account set-up for billing
• First point of contact
• Read management
• Billing creation and delivery
• Query resolution
• COO management
• Billing discrepancies
• Complaint handling
• MI reporting
• Access online portals
Credit Controllers
• Overdue debt collection
• Account statements & debt reports
• Copy invoices
New Business
If you are not currently a customer of ESPO or would like more information please contact:
Kate Maher
Energy Systems, Customer Services and Innovation Manager
t: 07919 291567 | e: [email protected]
