Oxford hight street in London owned by CCS

Welcome to TotalEnergies Gas & Power

Welcome

We’re delighted to welcome you as a customer to TotalEnergies Gas & Power, your gas supplier, through the West Mercia Energy gas framework agreement

TotalEnergies Gas & Power is one of the leading energy suppliers to UK business customers and the public sector. We have been supplying customers for over 30 years – so rest assured, you’re in safe hands! We pride ourselves in building long-standing, transparent relationships to meet all your energy needs. As one of the largest suppliers to the public sector and businesses in the UK, we’re the ideal partner to provide you with all your gas requirements.

Moving premises Site additions Download your welcome pack

Public Sector

Siteworks

Direct Debit form

VAT Declaration of use

Framework Benefits

✓ Open to all public sector and third sector bodies
✓ Fully compliant with Public Sector Contracts Regulations
✓ Various risk managed products
✓ Customer service options
✓ Dedicated account management
✓ Regular supplier contact
✓ Clear escalation routes
✓ Access to specialist resource
✓ Various billing options
✓ Customer portals
✓ Customer surveys
✓ Green gas & carbon offsetting
✓ Ancillary services
✓ Bespoke gas analysis
✓ Guidance & support
✓ Educational material

1.Ensure your existing
account does not have
any outstanding debt
Ask your supplier for an account
statement so you can make sure
there’s nothing outstanding.

2.Submit your site
additions
You will need to ensure that the
start date follows directly on from
the end date with your old supplier.

3.Allow Sufficient Time
Once you have submitted your site
additions to us we will begin the process.
Providing the data you have
supplied corresponds with that
held by the industry database
(Xoserve) we will apply for the
site transfer.

Customer Service Account
Managers
• Account set-up for billing
• First point of contact
• Read management
• Billing creation and delivery
• Query resolution
• COO management
• Billing discrepancies
• Complaint handling
• Management information reporting
• Access online portals

Credit Controllers
• Overdue debt collection
• Account statements &
debt reports
• Copy invoices

Sales Support
• Portfolio management
• Pricing queries
• Registration management

Framework/Sales Account Managers
• Contract management
• Escalation points
• Customer relationship management
• Contract KPI
• Management information reporting
• Development
• Innovation
• Ancillary services – AMR and consultancy

Phone; 01737 275 501

Email: [email protected]